Grievance Redressal Mechanism Flowchart

Juhie (India) Private Limited

In case any borrower/customer has a grievance, he/she may register a complaint with the company, as per details mentioned below escalation matrix :

1. Customer Care

          Ms. Annu Sharma

         Email: admin@juhieindia.com

         Contact no.: 011-49849868

         TAT for resolving : 15 Days

2. Escalation to Grievance Redressal Office

          Mr. Yogesh Ghai

          Email: pno@juhieindia.com

          Contact no.:9268570222

          TAT for resolving : 15 Days

3. Incase complaint still remains unresolved, borrower/customer may approach:

          RBI Ombudsman  

         Officer-in-Charge Regional Office (RO) Reserve Bank of India

        Department of Non-Banking Supervision

        E-mail address: crpc@rbi.org.in

        TAT for resolving : 30 Days